We are dedicated to keeping our products 100% natural and free of harmful synthetic and toxic chemicals. We do not use synthetic stabilizers nor do we formulate our body butters with beeswax. As a result, our delicate natural products are sensitive to temperature changes. During very warm weather, some of our products may soften or even melt in transit as they sit in warm mail trucks and mailboxes. Unfortunately, melting is a natural reaction to heat and we have no control over the conditions during transit or delivery. The melting will not affect the quality of our whipped butters as a great moisturizer, however the whipped consistency will change and the jar will have less volume, appearing half full, despite being filled to the top during the manufacturing process. The Nellz Naturalz team will do everything that we can to ensure that you receive a great product and that you are satisfied, however, we are unable to replace or provide a refund for product that melts.